Terms & Conditions

Welcome to our official website. By accessing and using our services, you agree to the following Terms and Conditions. Please read this carefully to understand your rights and obligations before engaging with our services.

What Do These Terms Cover?

These terms outline how our services can be used, the responsibilities of both parties, and the rules that ensure smooth, safe, and transparent relocation services across Dubai and the UAE.

User Agreement

When you use our website or book our moving and packing services, you confirm that you:

  • Are at least 18 years old.
  • Provide accurate information during booking.
  • Agree to follow our payment, cancellation, and service policies.
  • Understand that any misuse of our services may result in suspension.

Booking & Payment Terms

To keep things simple and transparent, here’s how our booking and payment system works:

  1. Booking Confirmation – Your booking is confirmed only after we receive full or partial payment as agreed.
  2. Payment Methods – We accept cash, bank transfer, and major digital payment options.
  3. Invoices – A digital invoice will be issued after booking for clarity and transparency.
  4. Late Payments – Delays in payment may lead to service suspension until cleared.

Service Terms

We promise safe and reliable services, but here are the ground rules:

  • All items should be ready for packing before our team arrives.
  • Fragile or valuable items must be declared in advance.
  • Customers should ensure building access (like lift permission, parking approval).
  • We are not responsible for delays caused by traffic, weather, or building restrictions.

Cancellations & Refunds

We understand that plans change. Our cancellation policy is designed to be fair:

  • 24 hours before service – Full refund available.
  • Same-day cancellation – Partial charges may apply.
  • No-show without notice – No refund available.

Liability & Limitations

We take care of your belongings like our own. However, some limitations apply:

  • We cover damages caused directly by our team during handling.
  • No liability for pre-existing damage, natural wear, or concealed faults.
  • Items of extraordinary value (jewelry, cash, documents) should not be included in shipments.

Why Are Terms and Conditions Important?

They create trust and transparency between us and our customers. They help avoid misunderstandings and set clear expectations for both parties.